At Includa, we believe that clear communication and professional standards are essential to providing consistent, high-quality support. Our policies help ensure a positive experience for children, families, schools, and our Shadow Teachers.
To maintain continuity and reserve the Shadow Teacher’s availability:
Fall Break
PaidWinter Break
PaidSpring Break
PaidChild absence from school
PaidIncluding illness, family travel, appointments, or personal reasons.
Summer Break
Not chargedUnder the standard service arrangement.
If the family chooses to continue support during the summer, this will be arranged separately with Includa.
We expect Shadow Teachers to be punctual, reliable, and prepared for each working day.
If a Shadow Teacher is unable to attend, Includa will make reasonable efforts to provide an appropriate replacement where possible.
Parents are expected to inform Includa of significant changes to the child’s attendance or schedule as early as possible.
Includa may provide a replacement Shadow Teacher when necessary due to:
We aim to make transitions as smooth as possible and maintain continuity of support.
We believe in open and respectful communication between families, schools, Shadow Teachers, and Includa.
Parents are encouraged to share relevant information about their child’s needs and progress.
For concerns involving payment, contracts, service changes, complaints, or major issues, parents should contact Includa Management directly.
Our Shadow Teachers are expected to maintain professional boundaries at all times.
Without prior approval from Includa, parents should not request Shadow Teachers to provide additional private services such as:
Parents should also not arrange direct private employment with an Includa Shadow Teacher without written approval from Includa.
Our Shadow Teachers work within school environments and are required to respect and follow the policies and procedures of each school. This includes:
Where a school policy applies, it must be respected by the Shadow Teacher.
The safety and wellbeing of every child is our highest priority.
Any significant safety concern, injury, safeguarding concern, or serious incident must be reported through the appropriate Includa and school procedures.
Our Shadow Teachers do not use physical punishment, threats, humiliation, or inappropriate disciplinary methods.
Includa respects the privacy of children and families.
Information relating to a child, family, school, assessment, or support plan is treated as confidential and is only shared with appropriate individuals for professional purposes.
Shadow Teachers are not permitted to share photographs, videos, school information, or identifying information about children on personal social media.
Any changes to the following must be discussed and agreed with Includa in advance:
Changes may result in an adjustment to the service fee.
Families wishing to discontinue services must provide written notice according to the agreed notice period.
Any outstanding payments must be settled before the service is formally concluded.
Includa reserves the right to terminate services in cases of serious misconduct, repeated non-payment, inappropriate behavior, or significant violation of our policies.
Includa is committed to creating an inclusive and respectful environment for every child, family, Shadow Teacher, and school.
We do not tolerate:
Concerns should always be raised professionally with Includa Management.
Includa may update these policies from time to time to improve our services and ensure clear and effective procedures.
Parents and Shadow Teachers will be informed of any significant changes that affect their service or working arrangements.
At Includa, we are committed to providing reliable, compassionate, and professional support while promoting inclusion, independence, and growth for every child.
Includa — Inclusion. Support. Growth.
Questions about our policies?
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